dv999 Privacy Policy

dv999 ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the dv999 platform at dv999.app ("Platform"). This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the parties with whom we may share it, the measures we take to protect it, and the rights available to you as a data subject.

By registering for a dv999 Account or using any of the Services offered on the dv999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the dv999 platform.

This Policy should be read in conjunction with the dv999 Terms & Conditions, which govern your use of the Platform and are incorporated herein by reference.

dv999 acts as the data controller in respect of the personal data collected through the dv999 platform. As data controller, dv999 is responsible for determining the purposes and means by which your personal data is processed.

For all privacy-related enquiries, data subject requests, or complaints regarding the handling of your personal data, you may contact the dv999 data privacy team through the live chat support facility available on the platform 24 hours a day, 7 days a week. Contact details are also provided in Section 15 of this Policy.

dv999 collects personal data across several categories, depending on the nature of your interaction with the platform. The categories of data we collect include the following:

We collect only the data that is necessary for the specific purpose for which it is obtained. We do not collect sensitive personal data such as biometric data, political opinions, or religious beliefs unless required by applicable law.

dv999 uses the personal data it collects for the following purposes:

1. Account creation and management: To register your Account, verify your identity, and maintain your Account on the dv999 platform.
2. Service provision: To provide access to dv999's gaming services including casino games, PSL cricket betting markets, slots, crash games, and live dealer tables.
3. Payment processing: To process deposits and withdrawals through supported channels including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah.
4. Identity verification and KYC compliance: To verify that you meet the 18+ age requirement and to conduct Know Your Customer checks as required for anti-money laundering purposes.
5. Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, account misuse, and other prohibited conduct.
6. Responsible gaming: To monitor gaming activity for indicators of problem gambling and to apply responsible gaming tools including deposit limits and self-exclusion where appropriate or requested.
7. Customer support: To respond to enquiries, resolve disputes, and provide technical assistance through the dv999 live chat support team.
8. Platform improvement: To analyse usage patterns, improve platform performance, and personalise your experience on dv999.
9. Legal and regulatory compliance: To fulfil obligations under applicable laws and to cooperate with regulatory authorities, law enforcement agencies, or courts as required.
10. Marketing communications: With your consent, to send you information about promotions, bonuses, and new features on dv999. You may opt out of marketing communications at any time through your Account settings.

dv999 processes your personal data on the following lawful bases:

• Contractual necessity: Processing required to perform the contract between you and dv999 — including Account management, payment processing, and service delivery.
• Legal obligation: Processing necessary to comply with applicable legal requirements, including anti-money laundering (AML) obligations, KYC verification requirements, and regulatory reporting duties.
• Legitimate interests: Processing in pursuit of dv999's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and product improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

dv999 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of third parties in the circumstances described:

1. Payment service providers: Including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, to facilitate deposit and withdrawal transactions.
2. Identity verification and KYC providers: Third-party identity verification services used to validate your identity documents and confirm eligibility requirements.
3. Game content providers: Software providers whose games are offered on the dv999 platform may receive anonymised usage data for performance monitoring purposes. No personally identifiable information is shared beyond what is technically necessary for game operation.
4. IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors engaged to support platform operations under appropriate data processing agreements.
5. Legal and regulatory authorities: Where required by applicable law, regulation, court order, or at the request of competent authorities, including law enforcement agencies or financial intelligence units.
6. Professional advisers: Lawyers, auditors, and accountants engaged by dv999, subject to confidentiality obligations.

All third-party service providers engaged by dv999 are required to implement appropriate technical and organisational measures to protect your personal data and are contractually bound to process it only for the purposes authorised by dv999.

1. dv999 processes payment information — including JazzCash account references, Easypaisa wallet identifiers, and bank account details for HBL, UBL, Meezan Bank, and Bank Alfalah — solely for the purpose of processing deposits and withdrawals to and from your dv999 Account.
2. Full payment account credentials are not stored on dv999 servers beyond what is technically necessary. Payment tokenisation and secure transmission protocols are used in all financial transactions.
3. Transaction records, including deposit amounts, withdrawal requests, and PKR balance history, are retained as part of your Account records for the period described in Section 9 of this Policy.
4. All financial data transmissions between your device and dv999 servers use SSL encryption to prevent interception.

1. dv999 uses cookies and similar tracking technologies to operate the platform, maintain your session state, remember your preferences, and analyse how the platform is used.
2. Strictly necessary cookies are required for the platform to function and cannot be disabled. These include session management and security cookies.
3. Analytics cookies collect anonymised data about platform usage patterns to help dv999 improve the user experience. These cookies do not identify you personally.
4. Preference cookies remember your language, display, and other settings to personalise your dv999 experience across sessions.
5. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair the functionality of the dv999 platform, including the ability to log in and complete transactions.

dv999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following:

1. Account data and transaction records are retained for a minimum period of five (5) years following Account closure or the last transaction, as required by applicable anti-money laundering regulations.
2. Communications and support records are typically retained for three (3) years from the date of the interaction.
3. Technical and usage data is retained in aggregated or anonymised form indefinitely for platform analytics purposes.
4. Where you exercise your right to erasure (Section 10), dv999 will delete your personal data within a reasonable timeframe, except where retention is required by law or necessary for the establishment, exercise, or defence of legal claims.

Subject to applicable law, you have the following rights in respect of your personal data held by dv999:

• Right of access: You may request a copy of the personal data dv999 holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request deletion of your personal data, subject to applicable legal retention obligations.
• Right to restriction of processing: You may request that dv999 restrict its processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.

To exercise any of the above rights, please contact the dv999 support team through the live chat facility or at the email address shown in the footer of this page. dv999 will respond to data subject requests within a reasonable timeframe, and in any event within 30 days of receipt unless an extension is required.

1. The dv999 platform is strictly intended for individuals aged 18 years and above. dv999 does not knowingly collect personal data from persons under the age of 18.
2. Age verification is conducted as part of the KYC process for all registered Accounts. Where dv999 has reason to believe that an Account holder is under 18, the Account will be suspended immediately and the matter investigated.
3. If you believe that dv999 may have inadvertently collected personal data from a person under 18, please contact the dv999 support team immediately so that appropriate action can be taken.

dv999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, including:

• SSL/TLS encryption for all data in transit between your device and dv999 servers.
• Encryption at rest for sensitive personal and financial data stored on dv999 infrastructure.
• Role-based access controls limiting internal access to personal data to authorised personnel only.
• Regular security assessments, penetration testing, and vulnerability management.
• Two-factor authentication (2FA) options for Player Accounts to prevent unauthorised access.
• Continuous fraud monitoring and anomaly detection systems.

Notwithstanding the above measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. dv999 will notify affected users and relevant authorities in the event of a data breach in accordance with applicable legal requirements.

1. Your personal data may be processed by dv999 or its service providers in locations outside of Pakistan. Where such transfers occur, dv999 takes appropriate steps to ensure that your personal data is afforded a level of protection consistent with the principles set out in this Privacy Policy.
2. Transfers to third-party service providers outside Pakistan are governed by appropriate contractual safeguards, including data processing agreements requiring the implementation of adequate security measures.

1. dv999 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page.
2. Material changes to this Policy will be communicated to registered Players via the mobile number or email address associated with their Account, or by prominent notice on the dv999 platform.
3. Your continued use of the dv999 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by dv999, please contact the dv999 privacy team through any of the following channels:

• Live chat support: Available 24/7 directly on the dv999 platform — the fastest route for urgent privacy matters.
• Email: [email protected] (displayed as plain text — not a clickable link)

dv999 aims to acknowledge all privacy-related queries within 48 hours and to resolve them within 30 days, except where additional time is required for complex matters, in which case you will be notified of the expected resolution timeframe.